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英语作文专题投诉信写作指导

时间:2018/6/7栏目:英语写作指导

  英语作文专题投诉信写作指导

  第一部分:文体概述

  投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。常用于消费者的利益受损、正常生活和工作受到干扰等令人烦恼的事情。在语言方面,要注意把握分寸,要公平、公正。写作步骤:

  第一步:表明投诉原因。

  第二步:说明投诉问题,并说明问题带来的后果。

  第三步:提出合理的建议或期待回复。

  第二部分:语言积累

  常用语块

  1. 抱怨

  2. 表达不满

  3. 忍受

  4. 对……满意

  5. 糟糕的服务

  6. 采取措施

  7. 解决问题

  8. 预防……发生

  9. 调查此次事件

  10. 以粗鲁的方式

  11. 向……道歉

  12. 出乎意料

  13. 不用说

  14. 尽快

  15. 把某事牢记在心

  1. complain about

  2. convey/express one’s dissatisfaction

  3. put up with/bear

  4. be content/satisfied with

  5. poor service

  6. take measures

  7. deal with/solve the problem

  8. prevent…from happening

  9. investigate/look into the matter/incident

  10. in a rude manner

  11. make an apology to…/apologize  to…

  12. out of one’s expectation

  13. needless to say

  14. as soon as possible

  15. bear sth. in mind

  套用句式

  1. 我写信是投诉关于……

  2. 这几年我对你们的服务都很满意,但是我写信是表达关于……的不满。

  3. 我对……不满意有一些主要原因。首先,……更糟糕的是,……最后,……

  4. 我真诚地希望你能认真调查这件事情,以及采取恰当的措施防止类似事件再次发生。

  5. 你若能尽快采取措施处理这个问题,我将感激不尽。

  1. I am writing to complain about…

  2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…

  3. There are some main reasons why I am not content with… . At first, … What’s worse, … Eventually, …

  4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.

  5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.

  第三部分:满分模版

  Dear Sir/Madam,

  My name is /I’m _____(自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ______(投诉的内容).

  ________(简述导致矛盾的事件). I _____(表达本人曾做过的努力). But_______(投诉原因一). Besides, _____ (投诉原因二). To be frank, ______(客观的评论,以示诚恳). To make up for it, I suggest ______ (表达本人期待的解决方案). I sincerely hope you can better your service and that mistake won’t arise again in the future.

  I am really annoyed about it. I believe you will take my complaints seriously. I am looking forward to your early reply.

  Yours sincerely,

  Li Hua

  模版范文

  奇爱的经理:

  我是李华,贵酒店的一名顾客。我写信向您投诉贵店令人不满的服务。

  我在贵店居住的1月28号到1月30号期间,贵店的服务有太多让我不满之处。首先,我发现我的行李箱在被贵店的一个行李员送至房间后破损。另外, 卫生间的马桶漏水。更糟糕的是,楼下酒吧的噪音每晚持续到深夜影响我的休息。我对贵店的服务很是失望,并且希望您改进服务质量以防这样的问题在以后仍然发生。

  我对这件事情真是很恼火。我相信您会认真对待我的投诉。盼望尽早回复。

  李华

  Dear Manager,

  I am Li Hua, one of your hotel’s customers. I am writing to complain about your unsatisfying service.

  During my stay at your hotel from Jan 28 to 30, the service in your hotel left much to be desired. To begin with, I found my suitcase broken after they were carried to my room by one of your porters. Besides, water was leaking out of the toilet in the bathroom. Worse still, the noise from the bar downstairs went on so late into the night each night that I couldn’t get good rest. I’m disappointed with your service, and I hope you can better your service in case the same matter arises in the future.

  I’m really annoyed about it. I believe you will take my complaints seriously. I am looking forward to your early reply.

  Yours sincerely,

  Li Hua

  第四部分:实战突破

  习作修改(做短文改错,背经典范文)

  Dear Sir,

  I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that, it didn’t ring or sent text messages. Then I took them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.

  Yours Sincerely,

  Li Hua

  1. in→on, 具体的某一天用介词on。

  2. before→after, 在多长时间之后用after。

  3. sent→send, or并列的两个动词都采用原型结构。

  4. them→it, 特指的买到手里的这一部手机。

  5. month→months,复数形式。

  6. impossibly→impossible, it is +adj to do sth.

  7. hear→hearing, 介词后用动词的ving形式。

  8. What→How, 如何用how。

  9. send to→send,及物动词。

  10. One of same→one of the same, 特指。

  好题调研

  假定你是李华,上周六,你有一次不愉快的就餐经历,对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下:

  1. 问题:牛肉面有苍蝇,服务员态度粗鲁。

  2. 要求:餐厅赔礼道歉。

  注意:1. 词数100左右。

  2. 可以适当增加细节,以使行文连贯。

  Dear Sir,

  I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters.

  Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable.

  It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me.

  I look forward to a better service next time.

  Yours Sincerely,

  Li Hua

  第五部分:升华练习

  假定你是李华,你在上周日搭坐102号公交车,该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下:

  1. 司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)。

  2. 希望尽快查清此事。

  注意:1. 词数100左右。2. 可以适当增加细节,以使行文连贯。

  第六部分:总结反馈

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